Refund policy
5.1 In accordance with the stipulations of Article L. 121-20 of the Consumer Code, the Customer having the quality of consumer has a right of withdrawal which he can exercise within a maximum period of fourteen (14) clear days from the delivery of the Product(s) concerned. When this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
5.2 In order to exercise the right of withdrawal referred to in the first paragraph of Article 5.1, the Customer must send the Seller, within the aforementioned period, an e-mail to this effect at the address infos@lesjardinsdaissa.com. In response, the Seller will send the Customer an e-mail indicating the procedure and the return address for the Product(s) concerned.
5.3 In accordance with the provisions of Article L. 121-20 of the Consumer Code, in the event of exercise of the right of withdrawal in accordance with Article 5.2, the Seller shall reimburse the Customer for all sums paid within the maximum period of thirty (30) clear days from the date on which said right of withdrawal was exercised.
5.2 In order to exercise the right of withdrawal referred to in the first paragraph of Article 5.1, the Customer must send the Seller, within the aforementioned period, an e-mail to this effect at the address infos@lesjardinsdaissa.com. In response, the Seller will send the Customer an e-mail indicating the procedure and the return address for the Product(s) concerned.
5.3 In accordance with the provisions of Article L. 121-20 of the Consumer Code, in the event of exercise of the right of withdrawal in accordance with Article 5.2, the Seller shall reimburse the Customer for all sums paid within the maximum period of thirty (30) clear days from the date on which said right of withdrawal was exercised.
It is understood that, in this case, the return costs are the responsibility of the Customer.